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SOPRANO Inbound is a carrier grade Inbound mobile messaging solution. Enterprises can use the system to run Inbound Messaging Campaigns in-house. Marketing Agencies can resell SOPRANO Inbound as a value-added service to their customers.
SOPRANO Inbound supports the receipt of Inbound SMS and MMS messages and is able to send out SMS, MMS & Email messages as a response, including: SMS to SMS, MMS to MMS, SMS to MMS and MMS to SMS. Inbound messages can also be forwarded to a Mobile No., Email Address or URL.
SOPRANO Inbound features a sophisticated decision logic enabling the use of multiple valid strings for Keywords and Subkeywords. This provides users with more control in determining how keywords are matched and ensues a more accurate match for responses.
SOPRANO Inbound supports the creation of Polls, Surveys, Quizzes and Competitions allowing for the mobile channel to be easily incorporated with print, digital and online campaigns and promotions. The in-built campaign engine allows winners to be determined automatically based on the rules and criteria specified by the creator of the campaign or by holding a randomized campaign draw. The system is able to automatically notify respondents of their win/lose status accordingly.
Features:
• Receive and process large numbers of Inbound SMS & MMS messages
• Automatically receive, sort and respond to inbound messages
• Ability to respond with SMS, MMS and Email
• Create, schedule and run multiple mobile campaigns online through any web browser
• Manage and monitor campaigns with real-time graphs & statistics
• Scheduled Activity Reports to be run automatically and delivered to the user
• Advanced Keyword Matching
• Supports creation of multi-question Polls, Surveys, Quizzes & Competitions
• Competition Engine to determine campaign winners and losers and notify them accordingly
• Responses forwarded to Email, Mobile & URL
• Create, Import, View, Edit and Export Campaign Lists, including Opt-in/Opt-out lists
• Whitelist/Blacklist Filtering
• Routing and Throttling controls
• Self Service User Management
• 13/1300/1800 Number Support
• Premium SMS Support
Benefits:
• Ease of Use
• Simple intuitive design
• Scalable
• User and Cost Centre Controls
• A single point of access for all Inbound SMS and MMS communications
• Improved efficiency though the automation of high touch business communication processes
• Online self user management and administrative controls
• The ability to establish organizational hierarchies mapping to the organization operation
• List management and response tracking tools
• Real-time campaign statistics and reports
• Ready to use solutions for business
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