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“With customer security such a high priority for the National when offering internet banking, this new security feature [SOPRANO Authenticator] offers a balance between improved security and customer convenience”
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| Ean van Vuuren
Head of Channel Solutions
Deposits and Retail Transactions
National Australia Bank |
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| “SOPRANO Campaign Manager for MMS allows us to communicate regularly with our customers using the rich media of MMS. Its web-based interface allows us to design, schedule, and automate all aspects of an MMS campaign. Through the delivery of branded and targeted marketing offers to customer mobiles we have further reinforced our brand positioning as a cutting edge mobile carrier”
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| Andrew Billiris
Product Technology Manager
Hutchison 3G Australia
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| “The SOPRANO CGP product provides Accor with a mobile messaging solution that enables the company to embrace mobile communications. Accor is abreast of all forms of contact: face-to-face, phone, fax, email, Internet and now also mobile. The messaging platform is reliable and scalable for the future which ensures a seamless and timely move into mobile communications.”
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| Jacques Seidenberg
General Manager IT&T
Accor Asia Pacific
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| "We were absolutely convinced that an interactive SMS campaign was the right way to build Email Cash’s subscriber base but our previous supplier was letting us down and we were thinking of going back to more traditional campaign methods. Thank heavens we found Soprano. Their Campaign Manager product provides us with significant cost savings over our previous service provider and we have full control over the campaign including the competition draw. As a result we have achieved higher subscriber numbers whilst reducing our cost of acquisition at the same time. We have found the Soprano team to be very knowledgeable and responsive and Campaign Manager has proven to be a powerful yet easy to use SMS Marketing tool that I would recommend to anybody.“
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| Jeff Glazer
Sales & Marketing Director
PermissionCorp |
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| “[SOPRANO Campaign Manager] provides NRMA with a mobile messaging solution that enables our hearing impaired customers to easily connect with our operators to assist with their inquiry. We value our customer service standards and are constantly looking for ways of improving our service for all of our customers.”
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| Graham Dempsey
Integration Manager
NRMA Motoring and Services
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| ”Aside from the potential cost savings, the main benefits of these innovative SMS solutions for Transurban include the enhancement of our brand and strengthening of our reputation as a global leader in the smart use of modern technology to provide intelligent transport solutions to our customers.
The new SMS services have moved customers towards self-service payments which are convenient for them and allow the customer to choose the time and medium they are most comfortable with, while also reducing our administration costs.”
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| Mr Gino Dompietro
Project Leader for Intelligent Transport Solutions
Transurban
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| “We have been using SOPRANO StaffMatch for the past 2 months. During this time StaffMatch has reduced the number of phone calls and has streamlined the shift replacement process. Recently I had four shifts requested and I had replaced all four shifts within 3 minutes of sending out the first SMS. This would normally have taken 15 minutes. StaffMatch has allowed me to spend more time on other projects where before this was not possible.”
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| Mandy Belfrage
OTC Relief Coordinator
National Pharmacies
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| “SOPRANO Campaign Manager has provided Jackgreen with a highly valuable solution that required nearly no integration effort and has delivered great results. Jackgreen is always looking for ways to reduce its environmental footprint and by leveraging SMS technology with the ready built SOPRANO solution we have drastically reduced the number of paper based communications with our customers."
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| Andrew Woodward
Chief Financial Officer
Jackgreen Ltd.
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| “Soprano has been fabulous for us for letting our clients know when our re-enrolment time is and also for general marketing. The cost is by far less than our old system of postage. Take out the costs of artwork, printing, labour and not to mention the actual postage cost (which has just increased from 50c to 55c). I can’t believe we did not do it earlier that is for sure, its been really great.”
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| Saskia Kirby
CEO and co-founder
Kirby Swim Club
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| “[SOPRANO Campaign Manager] is a program that we can access via the internet that we can instantly message parents, staff, students… using it in an educational purpose, as well as administrative purpose.”
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| Jane Bryan
Classroom Teacher
Plumpton High School
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| “There was a real understanding of what we were looking for, what we were trying to build, and a buy-in to the vision as to what we could get to and how we could move forward.”
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| James Robinson
Managing Director
HooHaa Media
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| “SOPRANO StaffMatch means we get our shifts filled with a couple of
mouse clicks. No more spending hours ringing around chasing people to
staff our promotional activities!” |
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| David Smith
Promotions Manager
Australian Radio Network |
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