|
Service businesses/organisations, especially in the healthcare field operate on the basis of appointments. Other obvious examples are automobile servicing, local governments, legal and financial consulting and many more. Until now, such businesses needed to dedicate internal resources to the labour-intensive process of manually phoning customers to confirm as well as remind appointments.
Reminder offers a better option. Not only does this process automate the appointment reminding task it also provides better visibility and time management. The system is also much less intrusive than a phone call. Typically receptionists and PA's will make hundreds of calls to confirm appointments. Reminder will replace this tedious activity by using SMS messaging to remind customers.
Features
• Ability to load, store and manage customer details
• Create an ‘order’ based on message templates and appointment details
• Customised messages to each customer
• Intelligent reply management
• Customised response to each customer who replies
• Automated status update using customer replies
• Sophisticated reporting features
• Additional capability to manage manual reminders where the customer does not want messages.
Benefits
• Less workload for front office staff.
• Reduced idle time from cancelled appointments.
• More cost effective as the cost of the SMS message is cheaper than a phone call. Especially when you consider that the majority of calls will be to mobiles (with a typical cost of 27c/min on top of the flagfall) and may last several minutes.
• Our sophisticated reporting functions will allow you to determine statistics on the appointments as well as cancellations.
|
