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StaffMatch is a real-time shift vacancy notification and shift fulfillment solution that is integrated with leading HR and payroll applications. Staff Match harnesses the power of SMS to more effectively manage the allocation of staff to shifts thereby removing the cost and time involved in manually contacting staff by telephone.
Description
Many companies are highly reliant on casual and shift-based staff to keep their business running and revenue flowing. In industries such as banking, retail, health, education, law enforcement, construction and contact centres, the task of finding staff to fill vacant shifts and cope with peaks in workload is enormous.
Until now, such businesses have faced an uncomfortable choice – dedicate internal management time to the labour-intensive process of manually phoning potential staff and coaxing them into filling temporary vacancies at short notice, or by paying a considerable premium to outsource the solution to labour hire agencies.
SOPRANO StaffMatch offers a better option. The system enables customers to efficiently manage the placement of casual and other staff through automated skills and preference matching, and interactive SMS messaging. SOPRANO StaffMatch eliminates the time and cost of manual and outsourced placement, while improving the fill rate of placements and providing better engagement with casual staff. Management and staff are notified of placement opportunities and acceptances in real-time through the use of SMS and email.
Features
• Ability to create and update employee profiles including qualifications and preferences
• Create an ‘order’ based on role, qualifications or employee cost
• Shift allocation based on first to reply
• Customise response to successful applicant
• Customise response to unsuccessful applicants
• Sophisticated reporting features
Benefits
• Fairer for your staff as all eligible employees are offered a shift rather than just the ones that can be contacted by phone in the time available. Thereby avoiding the ‘usual suspects’ or ‘favourites’ syndrome.
• More productivity from your managers. A job that could take hours doing the traditional ‘phone-around’ can now be done in minutes thereby freeing up your management time for other duties.
• More cost effective as the cost of the SMS message is cheaper than a phone call. Especially when you consider that the majority of calls will be to mobiles (with a typical cost of "x"/min on top of the flagfall) and may last several minutes.
• More motivated staff. Staff that want to work are accepting the shifts.
• Our sophisticated reporting functions will allow you to determine your most responsive and least responsive employees
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