SOPRANO and Business Continuity Planning
Business continuity planning prepares an organisation to respond to an interruption of essential business functions and provides the guidelines to fully recover operations, services and programs. Key issues that impact on the effectiveness of business continuity planning include having a solution that is inadequate or unrealistic, is slow in response time, does not utilise appropriate software and is not cost effective.
Soprano has a range of product solutions that can be tailored to suit any enterprise’s business continuity plan. Soprano’s award winning Mobile Enterprise Messaging Suite (MEMS) is extremely cost effective and can be utilised to rapidly broadcast mass outbound, inbound and two way communications, transmit data, automatically update information schedules and automate business processes to increase operational efficiency and reduce human latency.
SOPRANO Solutions: Mobile Enterprise Messaging Suite (MEMS)
Mass Outbound Alerts
Utilise SMS technology to send emergency broadcasts, communicate critical information and news updates, report system outages or trigger a crisis response within an organisation. A single message can be rapidly transmitted to up to a million recipients at any time of the day and to any location.
Interested? See SOPRANO WebSMS+
Inbound Alerts
Inbound SMS functionality can enable staff, customers, stakeholders or laypeople to rapidly communicate critical information to an organisation by just sending an SMS. Inbound communication channels can be established to ensure crises alerts are be relayed to the correct personnel who can put the business continuity plan into action.
Interested? See SOPRANO Inbound+
Two Way Communications
Soprano’s SMS technology can be used for two way communications with ground staff, between departments or from management to staff in crisis situations to ensure the business continuity plan is implemented correctly.
Interested? See SOPRANO Inbound+ and SOPRANO WebSMS+
Staffing Allocations in Crisis Situations
Soprano can provide an SMS based solution to broadcast and allocate staff to tasks in a crisis or to recruit all available staff for a particular activity.
Interested? See SOPRANO StaffMatch
Communicate the Plan
SOPRANO’s platform can deliver comprehensive, interactive marketing campaigns with SMS, MMS, inbound and voice functionalities. The platform also provides real time tracking of customer responses and detailed reports on message delivery status. This technology enables an organisation to communicate a business continuity plan to all relevant personnel and receive feedback.
Interested? See SOPRANO Campaign Manager.
Key Products:
• SOPRANO Inbound+
• SOPRANO WebSMS+
• SOPRANO StaffMatch
