SOPRANO and Emergency Services

Emergency services encompass all organisations that ensure public safety by addressing different emergencies. Organisations include police, fire, ambulance, search and rescue, coastguard, bomb squad, disaster relief, animal control and blood/organ transplant as well as military and civil emergency services.   Current issues that face emergency services organisations include

Soprano has a range of product solutions that can be tailored to suit the business needs of international, national and regional utilities providers. Soprano’s award winning Mobile Enterprise Messaging Suite (MEMS) can be utilised for business continuity planning, to provide a technician and repairs management system and to automate business processes to reduce human latency and increase operational efficiency.

SOPRANO Solutions: Mobile Enterprise Messaging Suite (MEMS)

Mass Broadcasts and Two Way Communications
SMS can be used for mass broadcast during emergency situations, two way communications between desk and on ground staff, regular staff updates or for endangered members of the public to contact 000.
Soprano’s platform enables mass broadcast SMS alerts and two way communications in emergency situations such as for illness outbreaks, hazardous weather warnings, natural disasters or fire danger.
Interested? See SOPRANO Inbound+ and SOPRANO WebSMS+

Staff Safety
Soprano can deliver duty of care to mobile and field staff with an automated SMS solution to monitor staff safety and escalate to management in case of emergency.
SOPRANO StaffSafe

Managing Peaks and Blackouts in Communications
Use SMS as an additional communication channel in the event of communication blackouts, communication bottlenecks, loss of electricity, internet access etc. Shorten call handling times by using SMS to automate contact handling and route calls and messages to the right departments.
Interested? See SOPRANO Inbound+ and SOPRANO WebSMS+

Marketing for Fundraising Events
Soprano can deliver comprehensive, interactive marketing campaigns with SMS, MMS, inbound and voice functionalities. The platform also provides real time tracking of customer responses and detailed reports on message delivery status.
Interested? See SOPRANO Campaign Manager

Staffing
Soprano can provide an SMS based solution to advertise and fill available staff shifts within departments and then automatically update rosters. This solution can significantly reduce the time and costs allocated to manual roster management.
Interested? See Soprano StaffMatch

Key Products:
• SOPRANO Inbound+
• SOPRANO WebSMS+
• SOPRANO StaffSafe
• SOPRANO Campaign Manager
• SOPRANO StaffMatch