SOPRANO and the Finance Industry
The finance industry encompasses international, national and regional banks, credit unions, superannuation funds and financial insurance. Current issues that face the industry include online security threats, (electronic crime and identity theft), the need to provide increasingly mobile services and challenge of maintaining quality customer service within a diverse and changing industry.
Soprano has a range of product solutions that can be tailored to suit the business needs of international, national and regional financial institutions. Soprano’s award winning Mobile Enterprise Messaging Suite (MEMS) can be utilised enhance online security, boost customer service and automate business processes to reduce human latency and increase operational efficiency.
SOPRANO Solutions: Mobile Enterprise Messaging Suite (MEMS)
Mobile Banking
Utilise Soprano technology to provide customers with a complete mobile banking solution including balance enquiry, transaction enquiry, mini statements, bill payments and funds transfers.
Interested? See SOPRANO Mobile Banking.
Mobile Payments
Soprano technology enables person to person fund transfers to be conducted between two parties via their mobile handsets. Payments can be made using SMS, mobile internet and the web to/from credit cards and bank accounts.
Interested? See SOPRANO M-Pay.
Online Security
A two factor authentication system can be used to SMS one time passwords for secure customer identification and to reduce the risk of online fraud.
Interested? See SOPRANO Authenticator.
Appointments and Reminders
SMS alerts can be used for appointment reminders for both customers and staff e.g. mortgage brokers. Reminder alerts can also be used to track application stages and for follow up calls to clients.
Interested? See SOPRANO Reminder.
Finance Management
Soprano can reduce voice call costs and increase operational efficiency by using SMS alerts to send bill payment reminders to customers and alert the accounting/finance department of overdue accounts.
Interested? See SOPRANO WebSMS and SOPRANO Reminder
Marketing
SOPRANO’s platform can deliver comprehensive, interactive marketing campaigns with SMS, MMS, inbound and voice functionalities. The platform also provides real time tracking of customer responses and detailed reports on message delivery status.
Interested? See SOPRANO Campaign Manager.
Staffing
Soprano can provide an SMS based solution to advertise and fill available staff shifts within departments and then automatically update rosters. This solution can significantly reduce the time and costs allocated to manual roster management.
Soprano can also deliver duty of care to mobile and field staff with an automated SMS solution to monitor staff safety and escalate to management in case of emergency.
Interested? See SOPRANO StaffMatch and SOPRANO StaffSafe
Key Products:
• SOPRANO WebSMS
• SOPRANO Mobile Banking
• SOPRANO M-Pay
• SOPRANO Authenticator
• SOPRANO Reminder
• SOPRANO Campaign Manager
• SOPRANO StaffMatch
• SOPRANO StaffSafe
SOPRANO Mobile Financial Suite
The SOPRANO Mobile Finance Suite (MFS) provides banks and financial service providers with a ready-to-use and simple-to-integrate suite of mobile applications, to provide value-added mobile banking and financial services to their customers. This include text banking, mobile internet banking, J2ME banking, real time and configurable alerting engine, 2-factor authentication, mobile payment and P2P stored value account transaction engine. Financial institutions benefit though turnkey, simple to implement mobile financial solutions, to create immediate customer value and service differentiation.
Interested? See SOPRANO Mobile Financial Suite
