SOPRANO and Local Government

Local government encompasses all administrative authorities that oversee local and regional areas within states. Current issues that face local governments include maintenance of infrastructure, parks, recreation areas and roads, ability to communicate effectively with local residents on a mass scale and provision of services for minority groups.

Soprano has a range of product solutions that can be tailored to suit the business needs of local government authorities. Soprano’s award winning Mobile Enterprise Messaging Suite (MEMS) can be utilised to broadcast mass communications to local residents, coordinate local area repairs and maintenance and to automate business communication processes to increase operational efficiency and reduce human latency.

SOPRANO Solutions: Mobile Enterprise Messaging Suite (MEMS)

People and Community Services
Soprano can be used to establish directory and address locator services for local community members. SMS in for child services, library hours, hospital locations, drug and alcohol assistance etc.
Interested? See SOPRANO Inbound+

Family and Young Children Services
Use SMS for communications to, from and about child care facilities, pre schools, child health facilities, playgroups, school holiday programs and bus services.
Interested? See SOPRANO Inbound+ and SOPRANO WebSMS+

Roads and Parking
Use SMS to report road damage, vandalism and safety hazards for repair/maintenance. Send broadcast notifications about scheduled road closures, road works, local constructions and changes to road rules.
Interested? See SOPRANO Inbound+ and SOPRANO WebSMS+

Debt Management
Soprano can reduce voice call costs and increase operational efficiency by using SMS alerts to send bill payment reminders to customers and alert the accounting/finance department of overdue accounts. Examples include parking fines and council rates.
Interested? See SOPRANO Reminder and SOPRANO WebSMS+

Local Event Marketing
Soprano can deliver comprehensive, interactive marketing campaigns with SMS, MMS, inbound and voice functionalities. The platform also provides real time tracking of customer responses and detailed reports on message delivery status.
Interested? See SOPRANO Campaign Manager

Staffing
Soprano can provide an SMS based solution to advertise and fill available staff shifts within departments and then automatically update rosters. This solution can significantly reduce the time and costs allocated to manual roster management.
Interested? See SOPRANO StaffMatch

Key Products:

• SOPRANO Inbound+
• SOPRANO WebSMS+
• SOPRANO Reminder
• SOPRANO Campaign Manger
• SOPRANO StaffMatch