SOPRANO and the Retail Industry
The retail industry encompasses all international, national and regional sellers of goods and merchandise from fixed locations and online. The largest areas of retail are food, household goods, clothing, footwear, personal accessories and department stores. Current issues that face the industry include poor trade sales post global financial crisis, staff management/job cuts and reduced customer loyalty, particularly in younger generations.
Soprano has a range of product solutions that can be tailored to suit the business needs of international, national and regional retailers. Soprano’s award winning Mobile Enterprise Messaging Suite (MEMS) can be utilised to run interactive marketing campaigns to facilitate sales, increase customer engagement to enhance store loyalty, provide a staff shift fulfillment solution and automate business communication processes to increase operational efficiency and reduce human latency.
SOPRANO Solutions: Mobile Enterprise Messaging Suite (MEMS)
Marketing
Soprano can deliver comprehensive, interactive marketing campaigns with SMS, MMS, inbound and voice functionalities. The platform also provides real time tracking of customer responses and detailed reports on message delivery status.
Interested? See SOPRANO Campaign Manager
Staffing
Soprano can provide an SMS based solution to advertise and fill available staff shifts within departments and then automatically update rosters. This solution can significantly reduce the time and costs allocated to manual roster management.
Interested? See SOPRANO StaffMatch
Customer Loyalty
Utilise SMS technology to enhance customer loyalty. Send SMS alerts for members only sales, members only discounts, store news and updates or customised alerts relating to preferred brands or products.
Interested? See SOPRANO Campaign Manager and SOPRANO WebMMS+
Business Continuity Communications
Utilise SMS technology for two way communication of network crashes/outages between frontline staff and IT departments or for notification of routine system updates or maintenance alerts.
Interested? See SOPRANO WebSMS+ and SOPRANO Inbound+
Internal Staff Communications
Use SMS to provide all staff with product/service updates, competitor/industry news, marketing updates and changes to board regulations or standard procedures.
Interested? See SOPRANO WebSMS+
Financial Management
Soprano can reduce voice call costs and increase operational efficiency by using SMS alerts to send bill payment reminders to customers and alert the accounting/finance department of overdue accounts.
Interested? See SOPRANO Reminder and SOPRANO WebSMS+
Key Products:
• SOPRANO Campaign Manager
• SOPRANO StaffMatch
• SOPRANO WebMMS+
• SOPRANO WebSMS+
• SOPRANO Inbound+
• SOPRANO Reminder
