SOPRANO and the Utilities Industry

The utilities industry encompasses all international, national and regional providers of water, electricity and gas within both public and private sectors. Current issues that face the industry include water shortages, changing demand patterns due to climate change, coordinating technicians for repairs and maintenance, investment gaps within the private sector and affordability for consumers due to non standardised pricing.

Soprano has a range of product solutions that can be tailored to suit the business needs of international, national and regional utilities providers. Soprano’s award winning Mobile Enterprise Messaging Suite (MEMS) can be utilised for business continuity planning, to provide a technician and repairs management system and to automate business processes to reduce human latency and increase operational efficiency.

SOPRANO Solutions: Mobile Enterprise Messaging Suite

Business Continuity Planning
Utilise SMS technology to communicate supply shortages/overloads, for system repair alerts, to confirm repairs completion or to trigger backup generators.
Interested? See SOPRANO WebSMS+

Alerts and Reminders
Inform customers of routine meter readings via SMS and notify of plan/contract expiry to facilitate renewal.
Interested? See SOPRANO Reminder

Request Assistance
Enable two way SMS communication for customers to request repairs and staff to advise the request was received and the timeframe for a technician to arrive.
Interested? See SOPRANO WebSMS+

Staffing
Soprano can provide an SMS based solution to advertise and fill available staff shifts within departments and then automatically update rosters. This solution can significantly reduce the time and costs allocated to manual roster management. Repair and maintenance jobs could also be communicated via SMS and accepted by the first available technician.
Interested? See SOPRANO StaffMatch

Finance Management
Soprano can reduce voice call costs and increase operational efficiency by using SMS alerts to send bill payment reminders to customers and alert the accounting/finance department of overdue accounts.
Interested? See SOPRANO WebSMS+ and SOPRANO Reminder

Data Collection
Send meter readings for data entry and system reports/mainframe status to headquarters via SMS.
Interested? See SOPRANO Inbound+

Key Products:

• SOPRANO WebSMS+
• SOPRANO Reminder
• SOPRANO StaffMatch
• SOPRANO Inbound+