Healthcare
Healthcare Case Study: How to Improve Patient Response Rate
Advancing in the digital transformation in healthcare
This organisation is one of the biggest healthcare network in the world, catering to a population of over 54 million and employing around 1.2 million people. Of those, the clinically qualified staff include doctors, general practitioners (GPs), nurses and health visitors. It deals with over 1 million patients every 36 hours. They were using phone calls to reach and rebook patient appointments. This organisation had the following challenges:
- Ineffective and inefficient way of reachingmembers to confirm and rebooking missed appointments
- High DNA rate (Did Not Attend) of around 10%.
- Typical missed appointments cost a CCG $40+and $187 per appointment, although for missed surgical appointments this can raise to $140-$280K
- Due to higher DNA, they experience loss inprofit, therefore, underutilization of the centre’s resources
Fully integrated mobile messaging with HTTPs API
Soprano 2-way SMS reminder: Over 250 3rd party applications were integrated into Soprano’s mobile messaging software with patient booking system using HTTPS and other APIs.
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