Messaging Insights for Data-Driven Analysis

Usage and Performance Reports and Data Export

Message Performance & Data Analytics

Our cloud-based messaging portal has tools to help you track and report on key messaging metrics such as delivery and read receipts, response tracking, and performance statistics. Combine these insights with other proprietary data sources to help improve workflows and campaigns for your users.

Real Time Messaging

Real-time Message Reports

Gain valuable insights to track the performance of  interactive messages by each channel: SMS, Voice, Email and IP messaging. Coordinate and orchestrate your messaging campaigns, user permissions and SMS messaging reports via the advanced online account admin portal with real-time feedback. Schedule reports to be delivered about message quotas and cost centres. 

Data Analytics From Anywhere

Our cloud messaging platform enables access to reports from any device and any location

Soprano performance usage reports

Performance & Usage Reports

Get a sophisticated view of mobile message delivery at each stage. At a glance, mobile users can view whether their messages have been sent, delivered, or read.

Soprano Permissions Management

Report Permissions Management

Comply with Policy & Governance to ensure your reports and data are handled properly and the customer experience remains trusted.

Soprano analytics response tracking

Response Tracking

Centralised admin messaging portal captures whether broadcast mobile messages are opened and acknowledged. Get real-time reporting about open and click rates.

Soprano analytics dashboard

Cloud Analytics Display

The SaaS messaging platform provides real-time graphical display of usage and performance reports, with the ability to export full data sets for further analysis

Audits & On-Demand Reporting

Run message and performance audit reports at once or schedule reports for delivery to your email address on a pre-defined date and time. Measure the effectiveness of your mobile messaging activities in real time, and transfer your message metadata to other downstream systems for further analysis.

Audits And On-demand Reporting
Visibility of Messaging Data

Full Visibility of Messaging Data

Access the comprehensive analytics platform to access granular data on how your messages are performing. Filter results and create dashboards to get better visibility on your results.

  • Message Report
  • Message Type
  • Message Status
  • Submit / Receive Date
  • Error Reports
  • Schedule Reports

Use a Communication Platform with Sophisticated Messaging Reporting

I’m Ready for Messaging Analytics

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