You probably already know that customer experience is critical to meeting your company’s objectives. However, improving customer experience can be challenging if you
Within the financial services industry, the pandemic has caused a significant shift in consumers’ expectations, particularly on how they use the services. As
A lot has changed since the start of 2020, not least for the business world. With the majority of organisations affected by COVID-19
The modern customer is more informed than ever before, with the ability to easily research products and services before purchasing. Mobile devices enable quick comparisons between suppliers – traditional customers, of course, would need to visit multiple stores to gain any comparison points on pricing and quality.
Consumers demand bidirectional interaction with their suppliers on multiple channels. Business communication usually begins with the consumer, but you can also generate significant