Mike Gannon

Profile: Mike Gannon is the Global Product Owner API Messaging at Soprano Design, he has been working for the company since August, 2012 and he is based in Manchester, United Kingdom. Mike is a natural hunter in developing new business, customers, products, markets and segments. Do you want to read more articles written by Mike? Click below to read more articles or visit his LinkedIn page.

Posts by Mike Gannon:

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Customer Service Automation: How Conversational AI can enhance customer satisfaction

August 13, 2024April 12, 2023

In today’s fast-paced, digital-first world, businesses need to adapt quickly to evolving customer expectations and ever-changing market dynamics. One way to achieve this

12th Apr 2023

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Choose a secure communication platform – Keep your business safe

August 13, 2024January 22, 2023

Threat actors are increasingly targeting enterprises and exploiting vulnerabilities to gain access to sensitive information and systems. As more businesses choose mobile communication

22nd Jan 2023

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What Is Smishing And How Do You Prevent It?

August 14, 2024September 20, 2022

Anyone with a mobile phone in 2022 has probably seen a smishing message on their screen, even if they don’t know what smishing

20th Sep 2022

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The Growing Role of Digital Communication in Customer Service

August 14, 2024November 6, 2020

What does good customer service look like to you? At a broad level, the answer to that question is changing – and fast

06th Nov 2020