What is RCS Messaging & How Can it Help Your…
RCS messaging has been making headlines in recent months on the back of Apple ending years of speculation and announcing they’d be adopting
Top 5 Trends Set to Shape Customer Communication in 2024
As well as representing a time of reflection and celebration, the New Year is also about looking ahead at what’s to come —
Whispir Takeover Bid
On 6 November 2023, Soprano Design (Technology) Australia Pty Ltd (Soprano DTA) (a wholly owned subsidiary of Soprano Design Pty Ltd) announced its
Soprano Welcomes Mark Brayan as New CEO
Sydney 14 September 2023 – Soprano Design, a global leader in enterprise communications, is thrilled to announce the appointment of Mark Brayan as
The Future of Customer Experience: From Personalisation to Omnichannel Conversations
In an era characterised by rapid digital transformation, customers are seeking meaningful engagements through a diverse range of digital channels. As businesses strive
How Omnichannel is Transforming the Banking Customer Experience
As customers seek seamless and personalised experiences, banks are turning to omnichannel communication strategies to transform the banking customer experience. This article explores