February 13th, 2024

What is RCS Messaging & How Can it Help Your…

RCS messaging has been making headlines in recent months on the back of Apple ending years of speculation and announcing they’d be adopting

7 Mins. reading time
January 26th, 2024

Top 5 Trends Set to Shape Customer Communication in 2024

As well as representing a time of reflection and celebration, the New Year is also about looking ahead at what’s to come —

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November 9th, 2023

Whispir Takeover Bid

On 6 November 2023, Soprano Design (Technology) Australia Pty Ltd (Soprano DTA) (a wholly owned subsidiary of Soprano Design Pty Ltd) announced its

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September 13th, 2023

Soprano Welcomes Mark Brayan as New CEO

Sydney 14 September 2023 – Soprano Design, a global leader in enterprise communications, is thrilled to announce the appointment of Mark Brayan as

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August 23rd, 2023

The Future of Customer Experience: From Personalisation to Omnichannel Conversations

In an era characterised by rapid digital transformation, customers are seeking meaningful engagements through a diverse range of digital channels. As businesses strive

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August 21st, 2023

How Omnichannel is Transforming the Banking Customer Experience

As customers seek seamless and personalised experiences, banks are turning to omnichannel communication strategies to transform the banking customer experience. This article explores

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