SMS Messaging Service for Businesses

Most organisations need to communicate regularly with customers, patients, citizens, or employees and with so many channels to choose from, it’s often a bit of a minefield. Text messages are sent directly to your contacts’ mobile phone and most messages are opened in under 3 minutes. SMS is proven to increase engagement rates, meaning you’re more likely to improve relationships with customers and hear back from them when needed. 

Eliminating the need for your employees to manually send reminders, notifications and updates can drastically reduce the time spent on administration tasks.

Once SMS is integrated into your CRM or platform, when an action takes place such as a new order or an upcoming appointment, a text message will automatically be triggered. This can be used to replace or fill gaps in call centres or admin teams.

Automating the entire process ensures faultless communications and can save your business thousands in overheads.

90% of your customers already expect consistent, trusted interactions via the communication channels they know and love. SMS allows businesses to reach their customers and employees directly to their favourite device and makes it quick and easy for them to respond if needed. By ensuring quick and simple communication channels, customers stay engaged and satisfied.

Customers, employees, patients and citizens are constantly inundated with marketing and sales messages and their inboxes are bursting at the seams. It’s important to stand out from the crowd to ensure you’re heard.

Reaching out to your customers via SMS ensures your message will be seen instantly. Whether you’re sending an urgent notification, a two-factor authentication code or an appointment reminder; you can be confident it will reach your contact quickly and safely.

When communicating with customers, especially in large businesses the space for human error can be massive. Spreadsheets and tick boxes showing who has been contacted ahead of appointments or to confirm orders can get messy and it requires a lot of manpower.

Employing a solution to send text messages online and allowing the platform to automatically send bulk SMS means they are never missed, and your employees have more time available to focus on other tasks within the business. 

Sending automatic confirmations and reminders to customers or patients has been proven to drastically reduce ‘Did Not Attend’ rates and no-shows, saving your employees time and wasted resource.

You can configure the solution to automatically send a confirmation via any channel when a booking or appointment is made in your current CRM. The tool can then send out reminders closer to the appointment date alongside a quick, easy way for the contact to cancel or reschedule their appointment.

Our CPaaS solution can be used as a SMS marketing platform for you to send text online to your customers promoting your latest products and services. Send bulk SMS or automate messages depending on customer activity using our SMS API to ensure you send bespoke messages depending on your customers wants and needs.