Sydney, December 2024 – Soprano & BT Take Home Gold for Conversational AI Solution Reducing Did Not Attends & Streamlining Clinical Pathways in the UK
Soprano Design, in partnership with BT, is thrilled to announce that its Patient Concierge solution has won the Smarter Workflows Award at the Smarter Working Live Awards 2024.
The Conversational AI-powered solution picked up gold at the prestigious UK public sector awards for its impact in reducing Did Not Attends (DNAs) and streamlining clinical pathways within the NHS.
By automating patient interactions and providing timely reminders and updates, Patient Concierge enhances patient engagement while easing administrative burdens facing healthcare professionals.
“We are excited to see our Conversational AI-driven solution recognised for its impact on improving healthcare workflows and driving better outcomes,” said Richard Favero, Founder and Chairman of Soprano Design.
“This award highlights our continued commitment to delivering real-world, impactful solutions that improve healthcare efficiency and patient outcomes. We know we’re making a difference, and this recognition fuels our passion to keep creating innovative communication solutions.”
Dr Richard Favero, Founder and Chairman, Soprano Design.
The Smarter Workflows award marks the second time this year that Patient Concierge has been recognised, following its gold win for Best AI Chatbot Solution at the Juniper Research Future Digital Awards.
Professor Sultan Mahmud, Director of Healthcare at BT, expressed his pride in the recognition and praised the collaborative effort behind the win.
“This award is a testament to the tremendous work of our team, our NHS partners, and our collaboration with Soprano Design. We are proud to see how leveraging conversational AI is making a meaningful impact by reducing Did Not Attends and streamlining clinical pathways.”
“Improving productivity, efficiency, and patient experience have been key priorities for the NHS, and BT and Soprano’s Patient Concierge solution is helping to bring this vision to life.”
Professor Sultan Mahmud, Director of Healthcare, BT Group.
About Soprano Design
Soprano Design is a leading CPaaS provider trusted by 150+ Fortune 500 companies globally and serves over 25 billion automated interactions for its enterprise and government customers every year. For more information about Soprano Design and its communication solutions, please visit sopranodesign.com/
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Media Contact:
Jack Boulton
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