Soprano Blog
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November 10th, 2026
Soprano to Support Organisations Navigating Microsoft Entra MFA Changes
SYDNEY, 10 November 2026 – Soprano’s New Integration with Microsoft Entra Enables SMS and Voice MFA Delivery Beyond the February 2027 Retirement Rollout
3 Mins. reading time
October 29th, 2026
RCS Chatbots for Customer Engagement
Your customer has received a delivery update, but changing the arrangement still means opening another channel and explaining the request again. RCS chatbots
8 Mins. reading time
October 22nd, 2026
How MCP Connects AI Agents to Business Tools
Your business already relies on different systems to manage customers, respond to enquiries and keep operations running. A CRM holds customer records, a
7 Mins. reading time
October 19th, 2026
SMS vs MMS Differences
An appointment reminder and an image-led promotion can both reach a customer’s phone, but they do not need the same type of message.
7 Mins. reading time
October 12th, 2026
What Is Model Context Protocol (MCP)?
An AI agent can answer a question about a customer account, but what happens when it needs to check the latest account details,
10 Mins. reading time
September 22nd, 2026
Conversational AI ROI & Business Benefits
AI business cases often become difficult the moment someone asks a simple question: what will this actually return? With Conversational AI, value can
9 Mins. reading time