Soprano Resource Library

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Soprano is Heading to MWC Barcelona 2025!

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5 Ways Conversational AI Can Improve Citizen Engagement for Public Sector Organisations

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Insurance Communication Best Practices for Effective Policyholder Engagement

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Soprano Design & BT Win Smarter Workflows Award for NHS Solution

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Soprano Design Nominated for Two Prestigious Public Sector Awards

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What are Passkeys and Should You Start Using Them?

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Soprano Design Celebrates 30 Years of Continuous Communication Innovation

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Okta MFA Alternative: Soprano Okta Connector

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Healing Healthcare Comms: How Omnichannel Engagement is Transforming Patient-Provider Interactions

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Communication in the Digital Space: 3 Key Insights from OMR24 Expo

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How IT Decision Makers Can Secure Text Messages & Prevent Mobile Fraud

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From Procurement to Delivery: 5 Communication Challenges the Transport & Logistics Sector is Facing

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Revolutionising HR: How Conversational AI can release pressure on overburdened HR teams

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Soprano & BT Win Gold for Transformative AI Chatbot Solution

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What Is A2P SMS? The Benefits of A2P Messaging

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Australia’s SMS Sender ID Registry: All You Need to Know

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What is RCS Messaging & How Can it Help Your Business?

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Top 5 Trends Set to Shape Customer Communication in 2024

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Whispir Takeover Bid

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Soprano Welcomes Mark Brayan as New CEO

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The Future of Customer Experience: From Personalisation to Omnichannel Conversations

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How Omnichannel is Transforming the Banking Customer Experience

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An In-Depth Comparison of Multichannel vs Omnichannel Strategies

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The Rise of Omnichannel Ecommerce: How it’s Shaping the Retail Industry

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SMS for Customer Engagement: Leveraging The Power of Text Messaging

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How to Use WhatsApp for Customer Engagement: The Ultimate Guide

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Enhancing Customer Journey: CPaaS & Conversational AI for Omnichannel Experiences

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How to Leverage WhatsApp Business API for an Omnichannel Business Approach

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How SMS Can Help You Create a Seamless Omnichannel Experience

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How Omnichannel Strategies Are Reshaping Customer Engagement in Finance

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How Omnichannel Retail Strategies Drive Seamless Customer Experiences

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How Healthcare Providers are improving patient outcomes with omnichannel strategies

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Omnichannel Handbook – Navigating CPaaS, Conversational AI & Beyond

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Revolutionising Customer Experience With Omnichannel Messaging

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SMS for Customer Service: A Game-Changing Approach to Improving Support

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Best Practices for Mastering SMS Marketing

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How to Create an Omnichannel Customer Buying Cycle

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A Complete Guide to Implementing Omnichannel Customer Service

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Unleashing the Potential of Omnichannel Customer Engagement

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Omnichannel Healthcare: How It Impacts the Patient Experience

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Building Trust with Omnichannel Banking: The Power of Technology

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A Complete Guide to Understanding Omnichannel Retail

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How to Reduce Customer Churn with Omnichannel Marketing

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Omnichannel communication: How to offer consistent messaging across channels

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5 Benefits of Implementing An Omnichannel Customer Experience

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Empowering the Digital Customer Journey with a Communication Technology Platform

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Soprano enables Brits to chat to their council via Amazon Alexa devices

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Five Crucial Chatbot Best Practices for Strategic Planning

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Revolutionising HR with AI: Top 5 Effective HR Chatbot Use Cases

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Enhancing Efficiency and Patient Care with Healthcare Chatbots

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Key Benefits of Conversational AI in Banking to Boost Your Results

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HR Chatbots Use Cases – How Human Resources Use Conversational AI

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Customer Service Chatbot Examples – Insipiring Conversational AI Case Studies

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Financial Services Security: 3 Steps To Add Additional Protection

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How AI Chatbots and RPA Can Work Together to Enhance Efficiency

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How Conversational AI Streamlines HR Automation Strategies

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Conversational AI in Action: Top Chatbot Use Cases for Customer Service

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HR Chatbots: Advantages of Adopting Conversational AI in Human Resources

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Conversational AI Platforms: Best Practices for Making the Right Choice

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Soprano acquires Hello Technology to continue to meet the high demand for innovative enterprise and government communication technology

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Whitepaper: Conversational AI for HR

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Transforming Customer Service with Conversational AI

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Inspiring Conversational AI Examples to Enhance Your Business Growth

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Customer Service Automation: How Conversational AI can enhance customer satisfaction

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How to Use Conversational Ai to Improve Customer Engagement

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All You Need To Know About Chatbots For Customer Service

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5 Challenges in Education Solved With Mobile Messaging

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3 Ways Universities are Using Chatbots to Improve the Students’ Experience

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How to prevent mobile fraud in banking and protect your clients’ data

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Security Industry Insights for Healthcare

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Security Industry Insights for Finance

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Enforce Security and Compliance Policies for Government-Grade Communications

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How is text messaging used in healthcare?

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Choose a secure communication platform – Keep your business safe

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Can you prevent a SIM Swap?

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Potentia Capital invests in Soprano Design

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Experts’ Recommendations to Prevent SMS Fraud

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How Voice Chatbots Could Transform Your Business

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5 Common Types of SMS Fraud that Put Your Company at Risk

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How We Communicate Globally to Achieve Success as a Team

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Trending Mobile Fraud Schemes and How To Protect Against Them

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Security Whitepaper: Protecting Your Enterprise from Mobile Fraud

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5 Tips to Improve Your eCommerce Marketing Strategies

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How to save time & money with a secure messaging system for healthcare

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Soprano Expands ISO 27001:2013 Certification across US, LATAM and Asia

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How to improve customer experience (Infographic)

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Infographic: How To Use SMS Reminders for Your Business

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WhitePaper: Discover the power of WhatsApp Business API

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How to take total control of your retail Customer Experience

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How Soprano CPaaS Can Support Your Black Friday Strategy

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Best Practices for Writing an Effective Chatbot Script

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Do chatbots increase sales? 3 Reasons to Use Chatbots for Sales

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Why Effective Emergency Communications Are a Business Imperative

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What Is Smishing And How Do You Prevent It?

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Infographic: How WhatsApp for Business Improves Customer Experience

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How to Send Personalized Bulk Emails to Maximize Engagement

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Meet Soprano’s New Director of People and Culture, Deb Cogin

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What is Google Business Messages API? 3 key points you should know

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OTP in banking: Optimize Your Protection Against Online Banking Fraud

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How Omnichannel Chatbots enrich Customer Experience and Lower Costs

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5 key IVR use cases in the banking industry

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What Is Interactive Voice Response (IVR)?

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What is conversational AI?

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Email2SMS for business: 4 benefits of sending texts via Email

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How to Create the Best Retail Customer Experience

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Why Pride matters: “We should treat others with respect and equality all the year.”

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Unlocking the Power of WhatsApp for Customer Service

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How to improve the patient experience in healthcare

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CPaaS Market Trends: Reshaping Customer Engagement Strategies

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How do AI chatbots work?

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Top 5 use cases for automated voice messaging your customers will love

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5 reasons to use chatbots for lead generation

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How to implement Mobile Communications in large organisations

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Importance of innovation: “Companies should always think about ways to do things better.”

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CPaaS Leaders: How to make the best choice

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5 key benefits of chatbots for business and customers

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How the CPaaS market has reshaped the way we do business

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WhatsApp Business API: Key Features & Benefits

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How to use automatic speech recognition in your communication strategy

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What is Customer Experience? Best practices for large enterprises

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Soprano adds conversational AI and makes promise to customers: “We will help you unleash your communication potential.”

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Our commitment to help unlock the potential of communication

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SMS for Retail: 3 Ways to boost your communication strategy

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The importance of women in tech: How to #BreakTheBias

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A Healthcare WhitePaper for Designing Better Patient Experiences

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How an automated voice messaging system brings value

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How to Deliver a Great Customer Experience in the Insurance Industry

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Digital Transformation in Financial Services: The Age of CX

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What to Build into Your Omnichannel CX Strategy

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SMS vs Email: 5 Reasons to Use Both in Your Communication Strategy

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Advantages of WhatsApp Business API

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Soprano Delivers NSW High School Certificate Results Flawlessly Through Mobile Messaging

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3 Reasons SMS is Key to Make a Great Customer Experience

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Email to Text Business Communications Best Practice Guide

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Why is Soprano the right technology partner for your business?

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Why SMS in Banking helps to Engage +47% of Neglected Financial Customers?

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CPaaS Providers: Why Should I Choose Business-Led over Developer-Led?

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Solving Pandemic Communications Response – ACOMM Award Win

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Message Security: What It Means And Why It’s A Business Essential

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Soprano Design Wins Australia’s 2021 ACOMM Award for Best Mobile Solution

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How to Reduce Cart Abandonment Rate with RCS

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How RCS Messaging Is Redefining Communication And Customer Engagement

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Rich Communication Services: The Future of Customer Communication?

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The Importance Of A Unified Communication And Collaboration Strategy

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The Keys to Creating An Effective SMS Marketing Campaign

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How ‘Intelligent’ Enterprises Use Communication Tools For Businesses

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Why Your Business Needs Enterprise Messaging Gateway (EMG)

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How to Improve your Communication with Soprano RCS Business Messaging

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Why Your Business Needs Cloud Unified Communications

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Engaging the Neglected 47%

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5 Things to Consider When Choosing an Enterprise Communication Platform

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Are Finance CDOs Leaving Money on the Table by Not Using SMS?

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How Automated Communications Enhance Customer Engagement And Loyalty

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Improve Your Omnichannel Customer Journey With Mobile Messaging

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RCS vs SMS: All You Need To Know About Both Messaging Channels

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How to Improve Employee Engagement with an all-in-one Communication Solution

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Introducing TIM Advanced: Advanced Messaging for Advanced Needs

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The Role of Mobile Marketing in an Omnichannel Strategy

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How Voice messaging is Changing the Customer Experience

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Soprano Design Past Monumental 10 Billion Annual Transactions Milestone

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A Voice Messaging System Plays a Vital Role in Increasing Customer Engagement

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Digital Interactions and Transformation for Financial Institutions

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Soprano Design Unveils New RCS Capabilities for Campaign Communication

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How To Leverage The Power Of Mobile Customer Engagement

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Public Safety Alert Solutions for Government: Connecting People When It Matters Most

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Omnichannel Customer Engagement: Enhancing Experiences Across Channels

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Why a CPaaS Solution Is Key to Successful Digital Health Communications

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Driving Vaccinations with Digital Communications

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Why Invest in a Communications Platform as a Service

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Building a Retail Customer Engagement Strategy to Improve Sales and Brand Loyalty

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How COVID-19 has altered the way of omnichannel customer engagement

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Soprano Certified as a Sistema Cl@ve Supplier to Provide Two-Factor Authentication for Citizens of Spain

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How To Improve Customer Engagement In Retail?

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Why Diversity Matters: Soprano Chooses to Challenge

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Take enterprise communications to the next level

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Soprano Launches First Whole of Government Communications Platform as a Service

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2021 Predictions: World Issues Hinge on How Well We Communicate

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Improving Customer Experience in Finance Through Mobile Marketing

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How do financial services companies create value for customers

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Using Mobile Messaging to Improve COVID-19 Vaccine Deployment

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10 Tips to Create an Effective Business Case for CPaaS

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Soprano Acquires Silverstreet to Expand Enterprise Communications and CPaaS Footprint in Asian Markets

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Communicating Better Together: A New Chapter for Soprano Design

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How Soprano Is Enhancing Digital Communication in a Post-COVID-19 World

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The Growing Role of Digital Communication in Customer Service

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Soprano Design Recognised as Approved Supplier for UK Government G-Cloud Initiative

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The Impact of COVID on Driving Digital Transformation and Communications

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How Digital Transformation is Driving Customer Experience

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The Benefits of SMS Automation

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What is CPaaS? Learn All About a Communications Platform as a Service

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Communication Services: The Key to Better Crisis Management?

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The Trends Reshaping Customer Engagement

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Using Mobile Messaging to Build Trust

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What Is RCS Messaging All About?

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Virtual Customer Communication: How to Enhance Your Digital Engagement

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What Is Voice Broadcast Messaging & What Is it Used for?

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Text Messaging: The Future of Customer Communication

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Using Mobile Messaging to Supercharge Your Inbound Marketing Strategy

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Soprano is Awarded ISO 27001:2013 Certification in Recognition of its Commitment to Enabling Compliant and Trusted Mobile Communication

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What is Omnichannel Marketing?

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How Mobile Technologies Are Reshaping the Future

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Are You Using Communication Tools the Right Way?

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Mobile and the Future of Customer Experience

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How to secure your business messaging with CPaaS

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How to create a consistent omnichannel customer experience

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Maintaining Connection and Engagement in Remote Teams

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How a CPaaS Enables an Improved Mobile Customer Journey

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Cut Through the Clutter: Connecting with Your Clients the Right Way in an Increasingly Mobile World

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In the New World of Remote Work, Communication Is More Important Than Ever

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Vodafone renews partnership with Soprano for enterprise SMS

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Soprano Design and Philippines Mobile Network Operator Smart Communications Deliver Critical Alert Messaging Services to Government Agencies to Combat Covid-19

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Increased Demand for Enterprise Messaging During COVID-19 Crisis Reflects Shift Towards Trusted Mobile Engagement Across Australia and New Zealand

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Business Continuity Planning

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What is Rich Communication Service Message? (RCS Messaging)

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A Smarter Communication Strategy Has Become Critical

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Soprano Design provides additional SMS broadcast services to strengthen Red Cross messaging capabilities

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Text Messaging: Still the Epitome of Customer Communication

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What is API Messaging?

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Infographic: Adapting to the New Normal

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Soprano Design Updates Enterprise Messaging Platform

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Soprano Launches RCS Capability in the UK and Europe

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The Role of Mobile Devices for CX in Retail

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Rethinking Customer Engagement In A Rapidly Changing World

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2020 Predictions: The Rise Of Meaningful Communication Infographic

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Soprano Design Launches Soprano Connect to Meet Demand for Greater Interoperability Across Enterprise & Social Mobile Messaging Platforms

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Outsourcing Is In For The Financial Sector In Singapore

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Two-Way Mobile Interactions in Healthcare

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10 Reasons about the importance of communication in banking sector

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Bulk voice call: A step forward in customer interaction

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10 Reasons Why Your Business Should Be Using Omnichannel

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How Hospitals And CCGs Are Using Two-Way Messaging In Reality

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Advantages of two factor authentication

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Optimising Workflows with Mobile Messaging: A Guide for Healthcare Organisations

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Security First: Trusting The Digital Transformation In Education

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How to boost omnichannel communication?

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Gen Z: The new generation wants omnichannel communication

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Two Way Messaging Reduces Missed Medical Appointments

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Send Engaging Notifications to Your Contacts From MS Dynamics CRM

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Soprano Wins NSW Export Award for Fourth Year

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Soprano Named Finalist in the 56th NSW Export Awards

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3 Digital Transformation Use Cases for Financial Institutions

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Using Interactive Messaging to Create a Moment of Truth in Finance

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Why Finance Organisations Need to Digitally Transform

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Soprano GAMMA 4.1 Recertified With Government-Backed Common Criteria Accreditation

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Introducing GAMMA 4.1

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How to Integrate Business Mobile Messaging

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Infographic: The Importance of Emergency Notification Systems

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3 Ways To Instantly Benefit From SMS Mobile Marketing

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Patient SMS Appointment Reminders: Save Millions

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Soprano Wins Best Strategic Partnership at the Messaging & SMS World Awards

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3 SMS API Messaging Effective Use Cases

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A Triple Sweep, Soprano Scoops Export Award for Third Consecutive Year

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InfoSec: What’s Your Threat Level?

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How To Bolster Productivity with Business Mobile Messaging

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What is Inbound SMS? Learn How It Benefits Your Business

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How To Send Enterprise SMS From Your Email Account

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Introducing RapidAlert, a New Business Continuity Solution

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Mobile Working in the Public Sector

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Why Your Healthcare Pager Isn’t Secure

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SMS Security Concerns Push Governments Towards Secure Messaging

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Why is One Time Password Safe? All You Need to Know About

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4 Forecasts for Mobile Messaging in 2017

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Soprano Discusses Mobile Security in ‘The Australian’

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Soprano Named One of Australia’s Growth Top 50 for Third Consecutive Year

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New export nod is all part of helping enterprises globally do better business

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Getting the job done just got a little faster

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Enterprise Messaging Workflows for Transport & Logistics

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Say hello to workflows with GAMMA 3.2

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Orange Belgium Moves to Soprano for Mobile Messaging

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Soprano in Logistics Magazine: Secure Mobile Messaging Delivers Productivity Outcomes

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3 use cases for secure mobile messaging in government

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3 use cases for mobile messaging in logistics and transportation

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The 3 best approaches to BYOD mobile device management

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Soprano’s secure mobile messaging technology and the power of optimising productivity

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Soprano at OTT Summit: Secure messaging apps to become everyday payment platforms

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Soprano recognised for innovation with Australian Export Award

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In-app vs. Mobile web: which is better for process optimization?

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Enterprise Mobile Messaging, It’s Not About Security!

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Soprano Earns CCIQ QAssure Cert for Secure Messaging

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How to Analyze Your Business Processes for Optimization

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3 ways your workflows are failing you in healthcare secure messaging

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One mobile workflow optimization trick that saves time and money

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Australian telco takes secure mobile enterprise messaging system to local market

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Soprano interviewed on SkyBusiness TV

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Soprano partner SitMobile gets the royal treatment at Mobile World Congress 2015

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GAMMA 2.0: Enhanced group chat, interactive messages and developer tools

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The definitive guide about 2FA best practices

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Soprano CEO featured in telecom industry pub CommsDay

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Benefits of two-factor authentication (2FA)

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Are your systems vulnerable to the next Heartbleed bug?

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Soprano’s best month ever: Awards, acquisitions, and recognition

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Two reasons we’re excited about the iAwards

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Test drive SOPRANO GAMMA at Telstra Vantage 2014

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SOPRANO GAMMA Recognised as Top Enterprise Messaging Product in Australia

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Soprano Design named merit recipient for the 2014 iAwards New Product category

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Soprano Design acquires Fronde’s Message Direct Platform

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Online users deserve the option to enable 2-Step Verification to help protect their online identity

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Telstra and Soprano extend collaboration for Telstra’s Integrated Messaging service

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Mayor Richard J. Berry, City of Albuquerque – News Conference 2-14-13

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Soprano Design Launches SOPRANO Cipher

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Seasons Greetings from Soprano Design

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Soprano Design Announces SOPRANO MEMS 6.0 at Inaugural European User Group in Stockholm, Sweden

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Soprano Mentioned in HR Monthly’s September Issue

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Soprano is a Mobile Messaging Awards Finalist

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Soprano – IBM Beacon Award Finalist

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Soprano Design Announces Partnership With Singapore’s StarHub

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Soprano Launches Authenticator 2.0

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Soprano named Finalist for 2010 ATS Patrons Award

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Video Case Study: Plumpton Education Community

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AMP Innovation Award Winner

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Soprano & Australian Technology Showcase

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Soprano & IBM

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Soprano Wins 2010 National Telstra Business Award – AMP Innovation Award

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Telstra Business Awards – National Finals

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Soprano Wins 2010 National iAward Merit Award

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Telstra Integrated Messaging powered by Soprano Case Study – NAB 2 Factor

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Soprano Wins 2010 NSW Telstra Business Award

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Telstra Business Awards – NSW Finals

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SOPRANO Mobile Enterprise Messaging Suite Wins 2010 ACCOM Award

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Soprano Design Appoints Mohamed Odah as Vice President – Americas

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Soprano joins IBM’s SPDE Framework to provide Enterprise SMS & MMS Messaging Solutions to Mobile Operators

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Soprano launches SOPRANO Cubed – Mobile Messaging Software for Small and Medium Businesses

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Soprano Joins Acision’s Innovation Network to deliver Enterprise Messaging for Mobile Operators

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Soprano Launches SOPRANO Outlook Mobile Service

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SOPRANO Inbound SMS 13/1300/1800 Eliminates Call Waiting Times

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Soprano Named Finalist for 2008 Asia Mobile Awards for Best Mobile Enterprise Product or Service

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Soprano Partners With TynTec to Provide Mobile Banking

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eServGlobal Launches MessageMax Partnership with Soprano

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Soprano MEMS Named Global Mobile Messaging Awards Finalist

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Soprano Wins Consensus Software Award for 2007

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Soprano Siren: Community Alerting Tool

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Soprano: Beacon Award 2007 Finalist

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NRMA Motoring Adopts SOPRANO CGP for the Hearing Impaired

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Wireless Mobile Solutions Introduces Soprano Authenticator

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How Soprano CPaaS Can Support Your Black Friday Strategy

Best Practices for Writing an Effective Chatbot Script

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OTP in banking: Optimize Your Protection Against Online Banking Fraud

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